Frequently Asked Questions

1.  What are your office hours?

Our hospital hours are:
Monday thru Friday 7:30 A.M. to 7:00 P.M.
Saturday 8:00 A.M. to 3:00 P.M.

Our boarding hours are:
Monday thru Friday 8:00 A.M. to 5:00 P.M.
Saturday 8:00 A.M. to 3:00 P.M.

2.  What is the earliest/latest I can schedule an appointment?

Our earliest appointment is 8:00 A.M. Our latest appointment is 6:30 P.M. Monday thru Friday and 2:30 P.M. on Saturdays. After our last appointment there are after-hours fees.

3.  Do I have to have an appointment?

We schedule appointments to minimize waiting time and to schedule an appropriate amount of time to address your pet’s specific needs. Non-emergency walk-ins will be seen as soon as possible and on a first come, first serve basis.

4.  Do you have someone present after-hours to check on my hospitalized pet?

We do not provide trained medical personnel for constant supervision of hospitalized or boarded pets beyond our regular office hours. We can hospital low risk patients, however critical patients or those requiring constant medical supervision will be referred to the Emergency Animal Clinic. On Sundays and holidays, boarding animals are checked on, fed and dogs walked twice a day.

5.  Can I just drop off my pet and pick him/her up later?

We can occasionally allow existing clients to drop off their pet if it is prearranged ahead of time. Please call our office to schedule this service.

6.  What do I do if I need veterinary care when you are closed or on holidays?

We refer our clients to:

Emergency Animal Clinic – Phoenix (602) 995-3757
- NW Valley (602) 974-1520
Arrow Animal Hospital – Glendale (602) 938-2707

7.  Can I make payments?

Payment plans are available. We also gladly accept cash, debit cards, VISA, Mastercard, Discover, American Express and personal checks with a valid Arizona drivers license.

8.  What is the earliest age that I can spay/neuter my dog/cat?

We recommend that puppies/kittens have completed their series of vaccinations and are at least four months of age.

9.  Is declawing my cat inhumane?

We believe that declawing a cat, if done under general anesthesia and with the use of postoperative analgesics is a better alternative than surrendering your pet to a shelter or turned into an outdoor cat. Also, laser surgery can significantly reduce postoperative pain and reduce recovery time.

10.  What are your recommendations about heartworm?

We recommend annual heartworm testing for dogs and monthly preventative treatment with Interceptor or Heartgard. In addition to preventing heartworm disease, these medications also help to control many intestinal parasites. Prevention is always desirable versus treating the disease.